Adventure Archipelago operated by PT. Barisan Petualang Pemberani, a travel agency based in Jakarta - Indonesia, sells tour products and travel services to clients/customers throughout Indonesian Archipelago and beyond under the domain name www.adventurearchipelago.com (hereinafter referred to as the “adventure archipelago”, “we”, or “us”). All tour products or travel services are offered subject to our standard terms and conditions. Please review these terms and conditions carefully prior to completing your bookings or transactions made with us.
By signing and submitting this Terms and Conditions, you acknowledge that you agree and accept all terms and conditions in this agreement and direct us to perform services on your behalf. All persons included in your booking are bound by this agreement.
PRICING AND PRODUCT ACCURACY
Adventure Archipelago endeavour to provide accurate quotes and product/services descriptions for all our featured tours, airlines ticket, accommodations and activities. Unless otherwise stated, the trip price is the grand total for all passengers, and is listed in Indonesia Rupiah (IDR). Prices are also based on tariffs, government fees, exchange rates, supplier rates, and airfares in effect at the time this agreement is signed by you. We reserve the right to alter prices quoted should inflation, costs of fuel, labor or materials, airfares or foreign exchange rates change. Should governmental entities raise park or other fees after this agreement is made, we have the right to ask for additional payment. If any hotels, lodges, airlines or other service providers raise their rates, we also reserve the right to request additional payment. You agree to and will pay for any of these price increases, therefore we recommend immediate payment to guarantee quotes.
DEPOSIT AND PAYMENT
Unless otherwise specified, a deposit of 30% of the total contracted amount must be paid upon confirmation to proceed your reserving trip. In certain cases and for certain itineraries, a smaller or larger deposit may be required and this shall be specified during the quoting process. Acceptance of your booking must be confirmed in writing by us. There is no contract for services between you and Adventure Archipelago without such written confirmation. Final payment is due no later than 30 days prior to your trip start date. If your departure is within 30 days, full payment is required at the time of booking unless otherwise specified. Deposits and payments can be made by wire transfer, virtual account or credit card (Visa, Mastercard, JCB, and American Express). We reserve the right to treat any reservation that is not fully paid according to the reservation and payment terms as a cancellation and subject to the cancellation terms below.
If you have to cancel part of the booking or cancel the entire booking written notification must be sent to us by email. A cancellation charge will be payable by you on the date the email is received and acknowledged by Adventure Archipelago. A 10% handling fee will be charged for any cancellations of 30 days prior to your arrival unless there are any charges or prepayments due according to the policies of hotels, airlines, and other vendors of Adventure Archipelago.
Adventure Archipelago is obliged to charge cancellation fees to the client as follows:
CANCELLATION & CHANGES BY ADVENTURE ARCHIPELAGO
Adventure Archipelago reserves the right to cancel any trip at any time if the safety or quality of the trip is judged to be compromised. If a trip must be canceled for any reason, there will be a prompt and full refund of any monies paid to Adventure Archipelago less any non-refundable deposits made to third party suppliers. Adventure Archipelago will not be responsible or liable for deposits, payments and penalties for other services not included in the tour price, such as airline tickets, separate hotel reservations or other items handled by passengers not through Adventure Archipelago. From time to time, Adventure Archipelago may alter or change an itinerary as it deems necessary or best for clients. Adventure Archipelago further reserves the right to re-price, cancel or withdraw any tour, trek or expedition for any reason whatsoever prior to departure; to alter or omit any part of the itinerary, to substitute hotels or change means of transportation with reasonable notice. Itineraries are subject to change at any time due to unforeseen circumstances or circumstances beyond Adventure Archipelago’s control. We will make every effort to operate trips as planned but changes may occur after the final itinerary has been issued to you. If there is an additional cost, it may be passed on to passengers, such as price changes, taxes, unexpected external factors or increased costs due to unexpected delays, etc.
Adventure Archipelago will not be deemed in breach of this agreement or otherwise liable to you, by reason of delay in performance or nonperformance of any of its obligations under this agreement to the extent that any such delay or nonperformance is due to any Force Majeure. “Force Majeure” means any circumstances beyond our reasonable control, including without limitation acts of God, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labor strikes, requisition, sickness, quarantine, government intervention, weather conditions, and unforeseen circumstances.
CLAIMS AND COMPLAINTS
If you find a problem or something that does not meet your expectation, you must promptly notify us or the local operator, guide or supplier so that the problem can be rectified, if possible. If you make any changes on your own without following the notice procedure described above, you assume responsibility for any added costs you may incur and forfeit any potential refunds. If satisfaction is not reached through this notice procedure during the trip, you must submit further complaint in writing to us within 15 days of the end of the tour. We will not accept any liability for claims received after this period.